TERMS & CONDITIONS

 INTRODUCTION

By using the PEARL & STUD website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

ABOUT PEARL & STUD

PEARL & STUD is a trading name of BROCTON FOOTWEAR.

Our registered office and our main trading address is:
Brocton Footwear

The Barns

Sawpit Lane

Brocton

Stafford ST17 0TJ

Our VAT number is 159801978

ORDER ACCEPTANCE AND CONTRACT

We will send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can't change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process, if you should require any assistance, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item (s).

The contract for the sale of the goods will be formed when we send an e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which have not been confirmed in the confirmation email do not form part of that contract. Please have a look at our Returns policy for details of how to return goods to us.

We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

BROCTON FOOTWEAR (T/A PEARL & STUD) reserves the right to refuse any order.

UK Next Day will be delivered by DPD. Your items will be out for delivery between 7am and 6pm Monday-Friday (excluding Bank Holidays). On receipt of the goods a signature will be required. If nobody is available at the address specified, the courier will attempt to have the parcel signed for and left with a neighbour, a card will be left giving you the location of your goods.

DELIVERY TIMESCALES

We will always do our best to have your order with you on the specified date / time. However, unforeseen circumstances can arise that are outside the control of PEARL & STUD, the courier, or both which may cause a delay. Although we will do everything to prevent this happening, it may not always be possible. With this in mind, any delivery timescales should be taken as a guideline and not a guarantee of delivery date. We will make contact with you as soon as we are made aware of any delay to your order.

RETURNS and refund POLICY

If you are not completely happy with your online purchase you can always return your item/s within 28 days from the date of purchase (this is in addition to your right to return an item within 14 days from the date of receiving the order).

Unfortunately, we are currently unable to offer free returns and shipping charges are only refundable if the item is faulty or if you have received the wrong item.  We recommend tracked and insured shipping service, especially if you are returning your order from abroad. We take no responsibility for lost or damaged goods during the return. Please note that all returned items must be in their original condition (unworn) and shoes should only be tried on carpets until you are sure you will keep them.  The security tag must be in place.

Once the return has been received and checked into our warehouse, you will receive your refund via the same method used to make the original payment within 10 working days.  Kindly note that payments to debit/credit cards always depend on your bank.

Please ensure that an email is sent to This email address is being protected from spambots. You need JavaScript enabled to view it. outlining the reason for the return and date / method of posting. 

Return to:

Brocton Footwear (t/a Pearl & Stud)

The Barns  Sawpit Lane

Brocton  Stafford

ST17 0TJ

ABOUT THE PEARL & STUD WEBSITE

INTELLECTUAL PROPERTY RIGHTS

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to BROCTON FOOTWEAR (T/A PEARL & STUD). Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of BROCTON FOOTWEAR (T/A PEARL & STUD). You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

ACCURACY OF CONTENT

To the extent permitted by law, BROCTON FOOTWEAR (T/A PEARL & STUD)  gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.

We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor's display will accurately reflect this.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are European sizes.

We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.

PRICES AND PROMOTIONS

Prices are set out on the website and include VAT for items delivered within the UK but exclusive of delivery charges. Items shipped internationally are not charged VAT. We reserve the right to alter prices at any time.

If we discover an error in the price or description of an item you have ordered (it happens!), we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

PRIVACY POLICY

General Statement of Principles 
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data 
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your request. We do not store any type of sales information.

Information Collected By Us

If you have registered an account with us, or placed an order with us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with.

How We Use Your Personal Information

Category of personal data

Purpose for processing

Legal basis under GDPR

Name and contact details

Deliver your purchase to you

Send you service messages by email, such as order updates

Send you information by email about our new product or services

Fraud prevention and detection

Performance of a contract

Performance of a contract

 

Consent

 

Legal obligation

Date of Birth

Fraud prevention and detection

Legal obligation

Payment information (we do not store this information)

Take payment and issue refunds

Fraud prevention and detection

Performance of a contract

Legal obligation

Information Correction or Removal 
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. with the details of your request. If you wish to contact us further, please find complete contact information on our contact page.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We use "cookies" to store your cart contents for you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use the checkout section of our site.

Changes To This Privacy Policy

This Privacy Policy is effective as of May 22nd 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.